Q: Do I have to become online shopping member prior to any online purchase?

A: Yes, You have to become our online shopping member prior to any online purchase. To become our member, you simply have to register as a member and fill up your personal information and set your login password. Two Girls online member can enjoy the redemption program and product discount offer.

Q: What should I do if I Forgot password?

A: You simply click on the "Forgot your password?" link on the first page and we will email you the password hint (last 3 characters of your password). If you still cannot remember your password, please contact us to reset the password. A system-generated password will be sent to your email address. However, your account will be suspended if you attempt to login with the wrong password five consecutive times. Please contact us to reactivate your account.

Q: What should I do if I want to Change email or password?

A: To change any of your details you need to:
Login to ksh.com "my account" (using the email address registered with us)
Click on "edit profile"
Type on the fields you would like to change and click "submit"
You will receive a verification email at new email address. Please click the link in the email to activate your new email address.
Remember, if you've changed your email address or password, you'll need to use these the next time you log in. This new email address would be the email address that we contact with you.

Q: Do I have to pay the duty tax?

A: When ordering from ksh.com you are considered as an importer and must comply with all the laws and requirements of the country in which you are receiving the items. Your orders may be subject to import duties and/or taxes and any additional charges for custom clearance must be borne by you. We have no control over these charges and do not assume responsibility for the ordered goods meeting local customs laws and/or duties and taxes. Custom policies vary widely from country to country, and you should contact your local customs office for further information.
If the package is refused due to your refusal to pay customs tax and/or duties, and subsequently returned to KSH, you will be responsible for the return shipping charges and a re-stocking fee of 15% of the total product purchase price. The balance will then be refunded back to you base on the “Refund Policy”.

Q: If I would like to make payment by Paypal, what are the procedures?

A: When you enter to the payment process, please choose the option of “Pay by Paypal”, then enter your registered email on Paypal. When the payment process is done, then you will receive the order number and the total amount payable sent from KSH. Then you will be directed to the payment platform of Paypal to complete the payment.

Q: If I would like to return the goods, what should I do?

A: Return Goods Procedure
Please follow the following procedures to return goods:
1. When KSH has confirmed via email with you, then please pack up the return goods well together with a copy of the confirmed email or delivery note
2. Send back the good exchange or return goods to our head office: G/F, MassMutual Tower, 38 Gloucester Road, Wanchai, Hong Kong.
3. For local refund claims, you can send the return goods to any one of our Two Girls shops for us to handle the case No refund or exchange will be handled at the store.
4. All return shipping fee must be prepaid. We cannot accept COD returns

Q: How can I trace my order?

A: For orders delivered to overseas despatched by express courier, please log on the http://www.hongkongpost.com to trace the order with the postal order number.
If the order is delivered through regular mail, please contact us at 2861-5808 or cosmetic@ksh.com.hk and we will trace the order for you if applicable.